Water Removal and Drying Services, 24 Hours per Day
Need Emergency Service? Call Now! (603) 485-3800
You May Not Know This!
Whether the water damage is covered by your insurance or not, you have the right to choose the Mitigation Company that is right for you and your home or business. Your insurance company may insist you use their vendor but ultimately it is your choice. Many of our water damage projects come from those who have had a water damage problem in the past and used the preferred vendor the insurance representative recommended. They search us out because they were not happy with the service they received.
Which do you prefer?
The other companies…
- Inexperienced help and lack of vested interest lead to possible damages. We’re not here to collect a paycheck and have a “hands on” approach to your particular needs!.
The Stearns Difference! When you choose Stearns Cleaning, you will get a company where every aspect of the job is overseen by ownership.
- Techs are certified in water damage restoration, mold remediation and carpet repair/re-installation. (certification test past with 85% or better)
- Owner directly overseeing project has over 18 years experience serving businesses and homeowners in greater Manchester
- Uses the latest equipment, training and technology to dry out your home or business.
- Is locally owned and operated
- Offers a View Our 100% satisfaction guarantee
Our process as outlined by the IICRC. We carefully decide the class and category of the water damage to determine the appropriate procedures.
Category 1 – This first category of water is Sanitary water and it poses no major health risks to you or your family. Most of the water that comes into hot water heating systems will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain. Category 1 water is also called “Clear Water.” Once clear water leaves its source, however, it can quickly become contaminated and deteriorate to Category 2 or 3. Water with a foul odor is a good indicator that it has been mixed with soil or other pollutants.
Category 2 – This water is definitely contaminated and is unsafe for either contact or consumption by you or your family. Category 2, or Gray Water, is typically “overflow” water from an appliance, toilet, aquarium or waterbed. Like clear water, gray water will also deteriorate and become foul smelling. This process will take less time to become toxic, and should not go unattended for long.
Category 3 – This category of water is grossly contaminated and may be highly toxic to you and your family. Called Black Water, it may contain raw sewage, pesticides, heavy metals or toxic organic substances. Unlike the first two categories, Black Water will have a foul smell and likely contain pathogenic, toxigenic, or other harmful agents.
Class of Water is determined by the probable rate of evaporation based on the type of materials affected, or wet, in the room or space that was flooded. Determining the class of water in an important first step, and will determine the amount and type of equipment utilized to dry-down the structure.
Class 1 – Least difficult- minor extraction required and minimal if any materials affected. dries out quickly.
Class 2 – More difficult- entire space, or room, flooded with wicking less than 2 feet up walls.
Class 3 – Usually flooding from above. Ceiling and walls saturated above the 2 foot level. Heavy extraction required.
Class 4 – Specialty drying situations. Water Damage with mold, lead, and or other special situations. Typical sources of water damage include:
- Foundation leaks due to heavy rain or flooding
- Bulkhead leaks
- Overflowing sinks or bathtubs
- Clogged drains
- Broken pipes
- De-humidifier malfunctions
- Hot water tank leaks
- Dishwasher leaks
- Washing machine leaks
- Toilet backups
Please start by stopping the leak if you can. If it is from a water pipe, find the shut off and turn it off! Less water for us to remove can mean savings for you! Please call 603 485 3800 right away, any time of day!